Question 1

How do you typically work with clients?

Accepted Answer

For agent work we start with a short paid pilot on a single workflow, so you see it running before committing to a full build. App and integration work is scoped upfront and fixed-price. Either way, everything is documented as we go.

Question 2

What's the difference between an agent and an automation?

Accepted Answer

An automation follows fixed rules. An agent reads the situation, decides what to do, and uses tools to do it. We build both and will tell you honestly which one the job actually needs.

Question 3

Does a human stay in the loop?

Accepted Answer

Yes, by design. Every agent gets a clear line between what it does alone and what it hands to a person. You set that line, and you can move it as trust builds.

Question 4

Where does our data go?

Accepted Answer

Wherever you need it to. We choose AI providers with you, use business tiers that don't train on your data, and keep everything in accounts you control. We work with regulated firms, so this is a first conversation, not an afterthought.

Question 5

What happens when the AI models change?

Accepted Answer

Models move fast, so we don't walk away at launch. We offer an ongoing retainer to monitor the agent, handle model upgrades, and keep it doing what it was scoped to do.

Question 6

Can you work with our internal team or devs?

Accepted Answer

Absolutely, we're used to working alongside in-house designers, developers, or operations leads. We integrate cleanly and will document what we build in parallel with your team, ensuring an ease of transition.

Question 7

What tools or platforms do you typically work with?

Accepted Answer

We build agents on Claude and OpenAI with the Vercel AI SDK, run them on Vercel, and connect them with n8n, custom webhooks and direct API integrations. Our own stack is React, Next.js and TypeScript, and we work daily with Claude Code, Cursor and Codex. We choose the stack that fits your business, not just what's trendy.

Question 8

How is this site built?

Accepted Answer

We built this site how we build all of our projects - fast, readable by humans and machines, and with zero code that doesn't earn its place. fit.design is built with Next.js and deployed on Vercel.

Question 9

Do I need to be technical to work with you?

Accepted Answer

Not at all. We're good at translating everything into plain English. If you are technical, we'll meet you where you are.

Question 10

What happens after the project ends?

Accepted Answer

You get full access and documentation. For agents we offer a retainer to monitor, maintain and improve them, because models and APIs move fast. For apps we offer handover support, maintenance retainers, or can train your team.

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